Money questions that come up just after the toss
You send ৳500 from bKash, the first ball is bowled, and the balance still reads zero. Most of the time the transfer is queued or a digit in the reference number went in wrong. Run through these four before you message anyone.
1.Why has my bKash deposit not reached the game balance yet?
bKash, Nagad, Rocket and Upay transfers usually land in about 2 minutes. If yours has not, check that you sent to the number shown on the deposit screen, then compare the transaction ID in your wallet message with the one you typed. A mismatched ID is the usual reason. Live chat can trace a missing transfer once you paste that ID.
2.How much do I need to start, and how much can I take out?
The smallest deposit is ৳350. The smallest withdrawal is ৳1,100, and the standard daily payout ceiling is ৳155,000. The minimums apply to every method, so bKash, Nagad, Rocket, Upay and bank transfer all behave the same way.
3.How long does a withdrawal actually take?
Most payouts reach the wallet in about 14 minutes. Your first cash-out is the exception: it can take up to 6 hours while the account is checked. After that, requests normally clear inside the same quarter of an hour, though a bank transfer can lag a little behind a mobile wallet.
4.What happens if I have already used my daily limit?
The rest of the request waits for the next day rather than being cancelled. Players who climb the VIP tiers get a higher daily allowance, and the exact figure for each tier sits in the VIP table on the bonus page. Nothing is refunded or lost while it waits.
Bonus rules 66bn players ask about most
Bonus confusion is nearly always about one thing: when the money becomes yours. The numbers below are the ones printed in the terms, not a rough guide.
5.How does the 200% first deposit bonus work?
Your first deposit is matched at 200%, up to ৳12,000. Put in ৳350 and you play with ৳1,050. The bonus carries an 18x wagering requirement and stays open for 7 days, so a slow week of cricket does not wipe it out in one night.
6.How are reload, cashback and referral different?
Three separate things. The reload adds 9% on later deposits. Daily cashback returns 1.3% of what you played, credited once a day. The referral pays ৳600 when a friend you invited opens an account. All three can turn up in the same week, but each keeps its own terms.
7.Do I lose the bonus if I withdraw early?
In practice, yes. An active bonus is tied to the 18x requirement. Cash out before you clear it and the unused bonus is removed from the balance. If you want a clean number to withdraw against, finish the requirement first or let the 7 days run out.
8.Which games count toward the 18x?
Slots from JILI, JDB, Red Tiger, CQ9, FA Chai and Sexy Gaming do most of the work. Live dealer tables and card games such as Teen Patti 20-20 usually count at a lower rate, and a few titles are left out entirely. The full list sits with the terms on the register page.
Your account when the signal keeps dropping
Most players here are on a phone, often on mobile data. These are the two account questions that come up because of that.
9.How do I get the app onto an Android phone?
Download the 41 MB APK from the app page, allow installs from your browser when Android asks, then open the file. Version 2.0.2 needs Android 7.0 or newer. The app is free and it uses the same account as the browser, so nothing is duplicated.
10.I forgot my password and I am on a shared phone.
Use the reset link on the login page and confirm with the number tied to your account. On a shared handset, log out when you finish rather than just closing the tab, and never let the browser store the password. If the reset message never arrives, live chat can look at the account with you.
11.Does the app cope with a slow connection?
The lobby loads light: game tiles first, artwork after. On a weak 3G signal, open the title you want from the search bar instead of scrolling the whole lobby. Live dealer tables need more bandwidth than slots, so expect them to stutter on a bad line.
When a payment or a game looks wrong
A frozen round or a held bet is rarely a lost round. Check the status first, then bring the reference number to chat.
What a document review actually involves
One check, before your first payout. Nothing is asked when you sign up, and no second review runs unless the account details change.
12.Which documents do you accept?
A National ID card, a passport or a driving licence. One is enough. Upload it from the account area before your first withdrawal and the review usually finishes within 6 hours. The name must match the name on the account, so send the same spelling you registered with.
13.A game froze mid-spin. Is my bet gone?
Usually not. Reload the game before doing anything else: most providers settle the round on their server and the result appears when the game reconnects. If the balance still looks wrong after a fresh load, note the game name, the time and the bet amount, then send those three details to chat.
14.My cricket bet has not settled.
Check the market status first. A suspended market, a rain delay or a corrected result will hold settlement until it is confirmed. The bet slip shows whether the selection is open, settled or void. If the slip says settled and the balance disagrees, send the bet ID to live chat and keep the slip open.
Reaching 66bn support at 2 a.m.
Live chat runs 24/7, including Friday nights and the small hours of a Test match. Two things are worth knowing before you open the window.
15.What should I have ready before I message?
Your registered number, the transaction ID or bet ID, and a rough time. Screenshots help a lot. One message with all three is answered faster than five messages sent while you hunt for details. Chat never asks for your password, and nobody from the site will ask for a bKash PIN.
16.Are there questions chat cannot answer?
Chat handles account, payment and game issues. It cannot promise a result, reverse a settled bet or raise a payout limit above the tier you are on. For the wider rules on accounts, data and fair play, read the terms and the privacy policy in the footer.
Still stuck after all that? Open live chat from any page, or go straight to the register page if you have not opened an account yet. For step-by-step walkthroughs, the deposit guide and withdrawal guide cover the screens one by one.